Custom stickers and change-of-mind returns
Every custom sticker order is made specifically for you. We do not accept returns or refunds for a change of mind after production begins, or for customer-selected artwork, crop, spelling, size, shape, material, finish, or quantity that we produced correctly. This does not exclude refunds or other remedies for defective or incorrect products, shipping failures, or rights required by law.
Changes and cancellations
Email support@stickers.cool as soon as possible with your order number. If production has not started, we can cancel and refund the order. Changes may require a new order. Once production starts, cancellation or artwork changes are generally unavailable. We will confirm the status before deciding your request.
Print defects, incorrect orders, or damage
If your stickers arrive damaged, have a production defect, or differ from the configuration you ordered, contact us promptly, ideally within 14 days of delivery. Include your order number, a description, and clear photos of the stickers and packaging. This reporting window helps us investigate and does not remove applicable legal rights.
For a confirmed problem on our side, we will arrange a no-cost reprint or a refund for the affected items, including applicable shipping costs. If a return is necessary, we will provide instructions and cover return postage for confirmed defects or our errors. Please contact us before mailing anything back.
Poor-quality customer artwork
Blurriness, low resolution, compression, small text, spelling errors, and the crop in your submitted artwork can carry through to print. File acceptance is not a quality guarantee, and artwork correction is not included. If we flag an issue before printing, you can provide a replacement, agree to proceed with the disclosed limitation if printable, or cancel the unproduced order for a refund. A defect caused by our production remains eligible for a remedy.
Delayed, missing, or returned shipments
Contact us if your shipment is missing or tracking has stopped. We will help investigate with the carrier and determine a replacement or refund as appropriate. If the address you supplied was incorrect, contact us to discuss redelivery and any additional postage before we reship. We do not automatically deny a claim simply because tracking says delivered.
If we cannot ship within our stated window, we will notify you, provide a revised shipping date, and offer a choice of agreeing to the delay or canceling the unshipped order for a prompt refund.
Refund method and Sticker Club
Approved refunds are issued to the original payment method. Your bank or payment provider determines when the credit appears. For Sticker Club, cancel before renewal through your subscription management page to stop future charges. A paid period is not automatically refunded on cancellation; contact us about duplicate charges, missing mailings, or defective items so we can resolve the issue.